Privacy Policy

ਅੰਗਰੇਜ਼ੀ ਵਿੱਚ ਰਹੋ

Effective date: September 28, 2026 Last updated: September 28, 2026

Explore Metro Vancouver ("Explore Metro Vancouver," "Explore Metro Van," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how information may be collected, used, disclosed, stored, and protected when you visit exploremetrovan.ca, use our website or interactive features, contact us, subscribe to communications, interact with advertisements or sponsored content, or otherwise use services provided through Explore Metro Vancouver.

This Privacy Policy applies to information handled through Explore Metro Vancouver's website and related online services.

It does not govern the privacy practices of independent businesses, attractions, restaurants, hotels, event organizers, booking providers, advertisers, social networks, mapping providers, or other third parties whose websites or services may be linked from Explore Metro Vancouver.

When you leave our website or interact directly with a third-party service, that organization's own privacy policy and terms may apply.

The information we collect depends on how you interact with Explore Metro Vancouver.

### Information you provide

You may voluntarily provide information such as:

• your name;
• email address;
• information included in a contact form or inquiry;
• newsletter or promotional communication preferences;
• feedback, suggestions, or correspondence;
• information submitted through partnership, advertising, business, or sponsorship inquiries;
• itinerary or trip-planning preferences that you choose to provide;
• information submitted through future accounts, marketplace, booking, or other interactive features; and
• other information that you intentionally provide to us.

Please do not submit sensitive personal information unless it is genuinely necessary for the service you are requesting.

When you access Explore Metro Vancouver, certain technical and usage information may be collected automatically.

Depending on the features and analytics technologies in use, this may include:

• pages viewed;
• referring page or website;
• approximate date and time of visits;
• browser type;
• device type;
• operating system;
• screen or device characteristics;
• general interaction information;
• page navigation;
• clicks or interactions with certain features;
• advertising impressions and interactions;
• general traffic source;
• error and performance information;
• Internet Protocol (IP) address where required for security, network operation, analytics, or related purposes; and
• approximate geographic information derived from technical information where applicable.

We may use this information to understand how visitors use Explore Metro Vancouver, improve site performance, measure audience and content performance, prevent abuse, troubleshoot technical problems, and measure advertising or sponsored content.

We do not intend to use ordinary website analytics to determine sensitive characteristics about individual visitors.

Explore Metro Vancouver may use cookies, local storage, pixels, tags, or similar technologies.

These technologies may be used to:

• keep the website functioning;
• remember preferences;
• measure website traffic;
• understand site performance;
• distinguish visits or sessions;
• measure engagement;
• improve content;
• prevent abuse;
• measure advertising effectiveness; and
• support third-party functionality.

Some cookies or storage technologies may be essential to operation of the website. Others may relate to analytics, advertising, or optional functionality.

Where required, we will seek appropriate consent before using non-essential technologies.

Browser settings may allow you to block or delete cookies. Blocking certain technologies may affect the operation of some website features.

Explore Metro Vancouver may use first-party analytics and/or third-party analytics services to understand how the website is used.

Analytics may help us understand information such as:

• number of visitors;
• page views;
• popular destinations and attractions;
• traffic sources;
• general engagement;
• device categories;
• site performance;
• advertising impressions and clicks; and
• how visitors navigate through the website.

Where reasonably possible, we aim to use analytics information in aggregated or non-identifying form.

We may take measures to identify and separate automated traffic, such as bots or crawlers, from ordinary visitor traffic.

Explore Metro Vancouver may use Google Maps Platform functionality to provide maps, directions, geographic information, place information, and location-based features.

When Google Maps functionality is loaded or used, information may be transmitted to Google in accordance with Google's applicable terms and privacy practices.

Explore Metro Vancouver may also allow you to provide a starting location, destination, or other geographic information when using itinerary or trip-planning features.

We use location information for purposes such as:

• displaying relevant places;
• creating maps;
• calculating or presenting routes;
• helping plan itineraries;
• estimating travel relationships between destinations; and
• providing location-relevant information.

We do not intend to use precise location information for unrelated purposes without appropriate notice or consent.

Explore Metro Vancouver may provide artificial-intelligence-assisted features, including trip planning, itinerary generation, content assistance, search, recommendations, or other interactive functionality.

When you use an AI-assisted feature, information necessary to process your request may be transmitted to a technology service provider that helps provide that functionality.

Depending on the feature, this could include information such as:

• your requested destination;
• trip duration;
• selected activities;
• dining preferences;
• requested starting point;
• itinerary preferences; and
• text you intentionally submit.

We seek to limit information transmitted to AI services to what is reasonably necessary to provide the requested functionality.

Users should avoid entering confidential, financial, medical, identification, or other sensitive personal information into trip-planning or AI prompts.

AI-generated recommendations may contain errors and should not be treated as guarantees regarding opening hours, accessibility, pricing, weather, travel conditions, availability, safety, or other changing information.

When you contact Explore Metro Vancouver, we may collect your name, email address, message, and other information you choose to provide.

We use this information to:

• respond to your inquiry;
• communicate with you;
• provide requested information;
• investigate technical issues;
• manage partnership or advertising inquiries; and
• maintain appropriate business records.

Submitting a general inquiry does not automatically mean that you have agreed to receive unrelated marketing communications.

If you expressly subscribe to a newsletter, travel updates, promotions, or similar communications, we may use your email address and related subscription information to send those communications.

You may unsubscribe using the unsubscribe mechanism included in applicable marketing emails or by contacting us.

We may retain appropriate records of subscription and consent information for compliance purposes.

Transactional or service-related communications may be treated differently from promotional communications where permitted by law.

Explore Metro Vancouver may display advertisements, sponsored listings, sponsored destinations, sponsored partners, affiliate links, or other commercial content.

We may collect information regarding advertising activity, such as:

• impressions;
• clicks;
• campaign performance;
• page or placement where an advertisement appeared; and
• aggregated engagement statistics.

This information may be used to operate campaigns, prevent fraudulent activity, measure performance, provide reporting to advertisers, and improve advertising products.

Sponsored content should be identified where appropriate.

We do not sell personal information merely because a visitor views an advertisement.

Explore Metro Vancouver may provide links to hotels, attractions, ticket providers, restaurants, tours, transportation services, retailers, booking platforms, or other third parties.

Some links may be affiliate links. This means Explore Metro Vancouver may receive a commission or other compensation if you click a link, make a purchase, complete a booking, or perform another qualifying action.

When you proceed to a third-party booking or purchasing service, information you provide directly to that service is governed by that provider's privacy practices.

Unless expressly stated otherwise, Explore Metro Vancouver does not control the third party's collection or handling of your payment or booking information.

Explore Metro Vancouver is a discovery and tourism platform and may display information about businesses, destinations, attractions, events, public facilities, and other places.

Information may come from:

• official business websites;
• Artificial Intelligence sources
• government or tourism sources;
• publicly available information;
• business representatives;
• mapping or places services;
• event organizers;
• editorial research; or
• other lawful sources.

Business information such as a business name, public address, public telephone number, public website, publicly advertised opening hours, and publicly promoted services may not necessarily constitute personal information in every circumstance.

If you represent a listed organization and believe information is incorrect, please contact us.

Explore Metro Vancouver may display photographs or other media that we own, license, have permission to use, obtain through authorized sources, or are otherwise legally entitled to display.

Uploaded images may be technically processed to improve website performance. This may include resizing, compression, format conversion, generation of responsive versions, focal-point analysis, or creation of thumbnails and other derivatives.

Where image-analysis or automated tools are used, their purpose may include improving image presentation, cropping, positioning, accessibility, organization, or website performance.

We may use information for purposes including:

• providing and operating Explore Metro Vancouver;
• responding to requests;
• delivering requested functionality;
• improving recommendations;
• creating requested itineraries;
• providing maps and location features;
• understanding website usage;
• measuring performance;
• improving user experience;
• maintaining website security;
• detecting fraud, abuse, bots, or technical attacks;
• debugging errors;
• administering advertisements and sponsorships;
• measuring campaign performance;
• communicating with subscribers;
• maintaining business records;
• complying with legal obligations; and
• protecting our rights and the rights of others.

We seek to collect, use, and disclose personal information only for reasonable and identified purposes.

We may provide information to service providers where reasonably necessary for them to perform services on our behalf.

Depending on the services used by Explore Metro Vancouver, these may include providers of:

• website hosting and infrastructure;
• cloud storage;
• email delivery;
• analytics;
• mapping and geographic services;
• artificial intelligence services;
• security and fraud prevention;
• website performance services;
• payment processing;
• booking or affiliate functionality; and
• other technical infrastructure.

Service providers receive information only as appropriate for the services they provide, subject to applicable contractual and legal requirements.

We may also disclose information where required or permitted by law, including where reasonably necessary to:

• comply with legal process;
• respond to lawful requests;
• investigate fraud or security incidents;
• protect legal rights;
• protect users or the public; or
• facilitate a legitimate corporate transaction such as a merger, financing, restructuring, or sale of all or part of the business, subject to applicable legal requirements.

Explore Metro Vancouver does not sell personal information in the ordinary meaning of selling identifiable visitor information to data brokers for money.

If our practices materially change, we will update this Privacy Policy and provide any notice or choices required by applicable law.

Some service providers used by Explore Metro Vancouver may process or store information outside British Columbia or Canada, including in the United States or other jurisdictions.

As a result, information processed outside Canada may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, governments, law-enforcement authorities, or regulatory authorities in accordance with those laws.

We consider privacy and security when selecting and using service providers that handle personal information on our behalf.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate operational or business requirements, and applicable legal requirements.

Retention periods may vary depending on the type of information.

For example, we may retain:

• inquiries while necessary to respond and maintain appropriate business records;
• subscription and consent records while relevant to our communications and compliance obligations;
• security logs for a reasonable security period;
• advertising records for campaign reporting and business records; and
• transaction-related records where required for accounting, tax, dispute-resolution, or legal purposes.

Information that is no longer reasonably required will be deleted, anonymized, or otherwise securely disposed of where appropriate.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information under our control.

Measures may include, where appropriate:

• encrypted HTTPS connections;
• access controls;
• authentication;
• restricted administrative access;
• secure credential handling;
• infrastructure security;
• software updates;
• backups;
• monitoring;
• restricted access to production information; and
• other measures designed to reduce unauthorized access, use, disclosure, alteration, or loss.

No Internet-connected service can guarantee absolute security. Users should therefore exercise appropriate caution when providing information online.

Explore Metro Vancouver is a general-audience tourism and local-discovery service and is not designed for the purpose of collecting personal information from young children.

If we introduce features specifically directed toward children, we will review the applicable consent and privacy requirements before doing so.

If you believe that a child has provided personal information to us in circumstances where appropriate consent was required but not obtained, please contact us.

Subject to applicable law and appropriate identity verification, you may have rights regarding personal information we hold about you, including requesting access to or correction of that information.

You may contact us using the information below.

There may be circumstances permitted by law in which access cannot be provided in whole or in part.

Where our processing relies on your consent, you may generally withdraw that consent, subject to reasonable notice and applicable legal or contractual restrictions.

Withdrawal may affect our ability to provide a feature or service that requires the information.

Explore Metro Vancouver contains links to websites and services operated by third parties.

A link does not mean that Explore Metro Vancouver controls the third party's privacy, security, accuracy, availability, or business practices.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

Explore Metro Vancouver may link to or integrate functionality from social-media platforms.

Your interaction with those platforms is governed by the applicable platform's terms and privacy practices.

Information you intentionally make public through social media may also be publicly accessible.

If Explore Metro Vancouver or the business operating it undergoes a financing, reorganization, merger, acquisition, sale, or transfer of assets, information may be disclosed or transferred as permitted by applicable law and subject to appropriate protections.

We may update this Privacy Policy periodically to reflect changes to:

• our services;
• technology;
• service providers;
• information practices;
• legal requirements; or
• business operations.

The "Last updated" date at the beginning of this Privacy Policy will indicate when the policy was most recently revised.

Where required, we will provide additional notice or obtain consent for material changes involving new uses or disclosures of personal information.

Questions, requests, or complaints regarding privacy or this Privacy Policy may be directed to:

Privacy Officer Explore Metro Vancouver Email: **contact@fastsitesolutions.com*

If a dedicated privacy email address is not currently active, please use the contact address published on Explore Metro Vancouver's website.

We will review privacy inquiries and respond as required by applicable law.

Explore Metro Vancouver operates from British Columbia, Canada.

Our handling of personal information is intended to comply with applicable Canadian and British Columbia privacy requirements, including British Columbia's Personal Information Protection Act (PIPA) where applicable and other applicable Canadian privacy legislation.

This Privacy Policy is intended to describe our practices transparently and does not limit any rights available to individuals under applicable law.